When returning orders back to GamesRuslive, you (the buyer), are responsible for the package contents and MUST make sure all original contents of the order are shipped back together.Any cost paid for upgraded shipping options are nonrefundable ex: (express shipping, standard shipping & express elite shipping).Restocking fees apply to all condition items being returned EX: (New, Like New, Preowned, New(Open Box).Restocking fees will be taken out of your portion of the refund.The restock fee applied will be no more than 22% of the purchase price. There will be a restocking fee assessed to all products being returned(When Applicable).*Please note: failure to contact us and receive a return authorization number and sending the item back without the correct information needed will result in your package being undelivered to us and will be sent back to you. Refunds will take can take up to 2-5 business days (after the refund has been approved and sent) to reach your bank account depending on your bank.If and when you(the buyer) are authorized to receive a refund, you will only receive the purchase price of the item( minus any restock fees applied and shipping fees paid).Wait for your item to be inspected by our shipping team(2-5 business days).Please ship back the product within a timely manor in order to ensure a speedy refund and processing time.Fill out the return form provided with all the information requested including the RAN# provided by the customer service rep.If you need to return an item, please send us an email at A representative will provide you with all the return information needed to make your return process as smooth as possible.*A 22% restocking fee will apply on all Preowned / New(Open Box) / Like New/ and NEW condition orders being returned. Types of returnable and nonreturnable items If you have NOT received a response to your email regarding your return, please don't worry, we still acknowledge the email time and will honor returns if emails are received within the appropriate return window time in accordance to the type of return you have.(Please refer to the information below) *Customer service emails are checked daily. Failure to do so will result in a delay in response time. When emailing us for an RAN(Return Authorization Number) please include your full name and order number. *A 22% restocking fee will apply on all orders being returned.(When applicable) To Begin the Return Process: Start your return here Salvage products will most likely have value in the form of the best yield by combining parts and components to create working units. Products are sourced from retail returns, service center diversion products, warranty exchange items, and trade-in programs. There will be units that do not include essential components, accessories, documentation, or packaging. In most cases, products have not had repairs attempted and failed a standard functionality test. In some cases, these products have been tested, found to have defects, and are deemed to be non-functional. Listed products in Salvage condition are units that do not function according to the original equipment manufacturer specifications. *picture is for illustrative purposes only and does not represent the actual condition of the unit you will receive. All product is sold "AS IS" - cosmetic and operational condition is not guaranteed. Warranties not valid on any Gamesruslive product. *Unit may come with heavy damage that will require repair before use. Replacement Case Only - Game not included
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